Privacy Policy
Carmen Du Preez Trichology
Carmen Du Preez Trichology is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Australian Privacy Act 1988.
1. What Information We Collect
We may collect personal and sensitive information including:
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Full name, contact details and address
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Date of birth
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Medical history and health information
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Hair and scalp concerns
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Lifestyle information relevant to your consultation
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Appointment and treatment records
2. How We Collect Information
We collect information through:
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Online booking and intake forms
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In-clinic consultations
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Direct communication (email, phone or messages)
3. Why We Collect Your Information
Your information is collected to:
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Provide trichology consultations and assessments
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Maintain accurate clinical records
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Communicate with you regarding appointments and care
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Improve the quality of our services
4. Storage and Security
We take reasonable steps, including administrative, technical and physical safeguards, to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Your information may be stored:
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Digitally in secure systems
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Within clinical software used for consultation and treatment tracking
Access to your information is restricted to authorised personnel only.
5. Disclosure of Information
We may disclose your personal and sensitive health information to relevant healthcare professionals involved in your care, including medical practitioners, where necessary for the purpose of assessment and treatment.
We may also disclose information where:
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You have provided consent
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It is required or authorised by law
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It is necessary to prevent a serious threat to health or safety
6. Overseas Disclosure
Some of the systems we use to store and manage your information may be located outside Australia. As a result, your personal information may be transferred to and stored in overseas jurisdictions.
We take reasonable steps to ensure that any overseas recipients handle your information securely and in accordance with Australian Privacy Principles.
7. If You Do Not Provide Information
If you choose not to provide certain personal or health information, we may be unable to provide appropriate assessment or treatment services.
8. Access and Correction
You have the right to request access to your personal information and request corrections if needed.
Requests can be made by contacting us directly using the details below. We will respond within a reasonable timeframe.
9. Complaints
If you believe your privacy has been breached, you may contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Retention of Information
We retain your information for as long as necessary to provide services and meet legal and regulatory requirements.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Carmen Du Preez Trichology
Email: info@carmendupreeztrichology.com
12. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website.